Q. About joining Dragonsavers
A. Anyone living or working (or both) in Wales can apply to join Dragonsavers. You can join online using the buttons on this site. You can choose to join with just a savings account, or join and apply for a loan right away. If you join with a savings account, you can still apply for a loan later if you want to.
We can also send a membership application pack by post or you can call into one of our offices to fill in an application to join.
We also offer junior accounts for anyone under 18.
We also offer corporate accounts for groups, societies and businesses.
Q. What will I need to open an adult account
A. You will need a copy of photo ID and something with your address (that has been delivered to your home) dated in the last 3 months. If you do not have photo ID we can accept 2 proof address and a picture of you holding one of them.
Q. How long does it take to open an account?
A, It is very quick to open an account. Once we have your online application, we will send an email to ask for your ID and proof of address. Once we have verified these we will open your account and send you a confirmation email with details and your membership number. If you join in person we will usually open your account while you are there. If you apply by post, we will email or write to you once we have received your application and verified the documents you sent.
Q. What will I need to open a junior account
A. For yourself as a trustee for a junior account, you will need a copy of photo ID and something with your address (that has been delivered to your home) dated in the last 3 months. If you do not have photo ID we can accept 2 proof address and a picture of you holding one of them.
We will also need evidence for the junior account holder, this could be a birth certificate, official letter from school, college or NHS etc.
Q. What will I need to open a corporate account
A. Each signatory on the account will need to provide a copy of photo ID and something with their address (that has been delivered to their home) dated in the last 3 months. If they do not have photo ID we can accept 2 proof address and a picture of them holding one of them.
Q. How do I apply for a loan?
A. Complete an online form from this website or paper loan application form in the office or that we have posted to you.
Q. What do I need to apply for a loan?
A. You will need to be able to share last 3 months bank transactions for all accounts you usually use. If you have online banking you can use the open banking link we will email you. You can also download and email the transactions to us. If you do not have online banking, you can send copies of the transaction by post or bring these to an office.
If you are working we will need your last payslip.
We also need to be able to verify your National Insurance number on all applications.
If you have applied to consolidate other credit or to pay any bills, we will need the details of these - copies of statements are ideal.
If you are applying because you are looking to move house, we will need details of your new property.
If we need anything else specific to your application we will email or telephone you.
Q. How long does it take to get a loan decision?
A. We try and turn loan applications around as quickly as possible but can't begin to assess an application until it is complete and we have everything we need to make a decision.
Q. How long does it take for an approved loan to be released?
A. You can choose to have a loan paid the same day (£5 fee) or a 3 day payment (free). Sometimes there will be a condition that needs to be satisfied e.g. proof of standing order set up or 1st payment made to a new account. We can release a loan once the condition are met and the agreement is signed.
All payments are made by the end of the working day and anything received after 2.00pm will be paid by the end of the next working day.
Q. What happens if I can't pay my loan?
A. If you are having difficulty making the agreed payments, please contact us as soon as possible. You can email, telephone or call into an office. We are here to help, you don't need to feel embarrassed or ashamed. We will not be angry or shout at you!
We will work with you to manage your account and can refer you to impartial, free and independent advisors. We can also give you details of other support like fuel vouchers.
Q. How do I check my balance?
A. You can apply for online access and check this whenever you want to. Otherwise you can email or telephone.
We will need your membership number whenever you contact us.
Q. How do I access my money?
A. The minimum withdrawal is £10 and you need to leave at least £2 in your share 1 account to keep it open. You can apply for online access and make withdrawals to your registered bank account. Otherwise you can email, telephone or call in.
If you have a loan and your loan balance is more than your share 1 balance, you will not be able to have a withdrawal.
If your loan is less than your share 1 balance you can draw the difference as long as you have £10 available.
You can draw from any other share accounts as long as it is at least £10 and your loan is not in arrears.
Any large cash withdrawals will need to be ordered in advance and a weeks notice given.
You will need your membership number whenever you contact us.
All payments are made by the end of the working day and anything received after 2.00pm will be paid by the end of the next working day.
Q. Can I have my wages/benefits paid into my Dragonsavers account?
No. We are not able to offer current account facilities and as an alternative or until you can get a current account, you can apply for an Engage card from our partner Contis.
An Engage card is a prepaid card, you can only spend what you have put on it. It has its own sort code and account number and an app for you to manage it. You can use it online, in shops and at most cash machines. See out Services page for more information and fees.
Q. How do I link a bank to by Dragonsavers account?
A. We can only accept bank details in writing. You can email or call into an office to update or change any details.
We will need your membership member whenever you contact us.
Q. What do I do if I have forgotten my membership number?
A. We cannot give this over the phone or by email. You will need to visit us in person with some ID so we can reissue your member number.
However your member number will be on any correspondence that we have sent (email, letter, text) and on your statement and any loan agreement. If you have a standing order it is the reference you used and if we send money to your bank, it is the reference we use.
Q. How do I close my account?
A. You will need to have paid any outstanding loan. Withdrawing all the money in your account will close the account. You can do this online, by email, by phone or in person.
Q. What information do you keep if I close my account?
A. We will keep all financial transactions, your name, address date of birth and NI number. We need to keep these in case you ever re open the account or in case there is a query on your account.